Privacy Policy

Who is the Sinclair Institute?

The Sinclair Institute and our web site SinclairInstitute.com are creations of Townsend Enterprises located in Hillsborough, North Carolina.
Founded in 1991, our mission is to be the best resource for sexual health products for adults who want to improve quality of intimacy and sex in their relationship.

How can we be reached?

Sinclair Institute
402 Millstone Drive
Hillsborough,  NC  27278
United States
Tel: 1-800-865-9165
Fax: 1-800-794-3318
Email: cservice@sinclairinstitute.com

Great Customer Service

SinclairInstitute.com is committed to great customer service. We review feedback from emails, BizRate Surveys, phone calls and live chat sessions to improve the shopping experience of our customers. Your feedback helps us with our purchasing and development decisions.

Information And Identity Protection

Sinclair Institute uses a secure server also called a secure sockets layer - a protocol used to transmit private information via the internet. We use strong security measures reviewed by Verisign and Hacker Safe to prevent loss, misuse and alteration of information.

• We automatically collect, but do not use in an individual way unless our security is at risk, the Internet protocol (IP) address used to connect your computer to our servers.
  
  We also automatically collect certain aggregate information such as pages viewed, areas visited and products purchased. Understanding aggregate information helps create a better shopping experience. Credit card and personal information is always encrypted during electronic transmission to our bank and for its short stay on our servers. This system of checks and balances provide maximum credit card and identity protection

• Cookies

  Cookies are pieces of data that companies such as Amazon.com, EddieBauer.com, and SinclairInstitute.com use to recognize customers when they return. We use cookies to retain contents of shopping carts so when customers return their cart is remembered. Shopping at SinclairInstitute.com requires cookies. Cookies are set on your computer, so check your browser for information about your cookie settings and security.

• Why we request birthdays.

  We sell products for adults and require that shoppers enter their birthdays

• My Account

  You may need to change your personal information from time to time. My Account, located in the top right corner of all pages is where you can change your information.

  • Is information shared with others?

  • Email Addresses

    Email addresses are never shared, sold, rented or traded with any company for the purpose of online solicitation ever.
    
    We never send unsolicited emails. If you would like to subscribe, look for the email subscription box on almost every page. We use a double opt in process, so subscription isn’t final until you’ve clicked on the confirming email.
    
    Unsubscribe from Sinclair Institute’s email list by clicking on the “unsubscribe” button on the bottom of any email, or by calling customer service at 1-800-865-9165 or emailing cservice@sinclairinstitute.com. After you unsubscribe, you may receive one or two more emails because email addresses are removed on the next cycle and always within ten working days.

  • Postal Mailing Addresses

    Like many other catalogs, we occasionally “rent” our postal mailing list to companies that provide goods and services that many of our customers find useful. Those partners rent the ability to send our customers a single solicitation. If you do not purchase from them, you are not in their list and should not be mailed again.

  • Phone Numbers

    We use phone numbers to communicate with our customers about their order and we only do that in an emergency.

  • Third Parties

    We may share personal and anonymous information with companies or individuals engaged to help us perform services such as email or web analytics. These companies will only be permitted to use information in the performance of their assigned jobs for SinclairInstitute.com. In rare and special cases, a court may require disclosure of certain personal information.

  • Receiving Emails

    Receiving emails can be a challenge. Some Internet Service Providers filter and may block communication. The best way to insure receipt of our emails is to add our “from” address to your address book:
    
    specials@sinclairinstitute.com
    Add this address to insure delivery.
    cservice@sinclairinstitute.com
    Add this address to receive emails from customer service.

  • AOL Customers

    If you use AOL, you may receive our mail as junk mail or “spam”. This is not unique to us; many companies experience this problem with AOL. Add us to your address book to make it easier to see and read our emails and insure receipt.

  • AOL Report As Spam Button

    Please don’t report our emails as “spam” to AOL. We never send unsolicited emails, so our emails can’t be spam. Many customers think using the “report as spam” button is a harmless way to unsubscribe. In fact, you harm other AOL customers. Reporting a message as spam makes it harder for other AOL customers to receive emails from that company . If you would like to unsubscribe from our list, please click on the unsubscribe link at the bottom of every email, click on the My Account link and change your account or call customer service 1-800-865-9165.

  • Does this Policy apply to linked sites?

    SinclairInstitute.com contains links to other sites. Sinclair can not provide warranty for the privacy practices of these other sites.