Who is the Sinclair Institute?
The Sinclair Institute and our web site SinclairInstitute.com are creations of Townsend Enterprises located in Hillsboroiugh, North Carolina. SinclairInstitute.com is hosted by PHE, Inc., also located in Hillsborough, NC.

Founded in 1991, our mission is to be the best resource for sexual health products for adults who want to improve the quality of intimacy and sex in their relationship.

How can we be reached?
Sinclair Institute
West Campus
402 Millstone Drive
Hillsborough,NC 27278
Fax: 1-919-732-5393

Customer Service: cservice@sinclairinstitute.com

Great Customer Service (email cservice@sinclairinstitute.com )
Sinclair Institute is committed to great customer service. We review feedback from emails and phone calls to improve Sinclair Institute’s shopping experience. Your feedback informs the next generation of our products.

Information And Identity Protection

SinclairInstitute.com uses secure server technology called a secure sockets layer - a protocol used to transmit private information via the internet. We use strong security measures to prevent loss, misuse and alteration of information. We automatically collect, but do not use any information in an individual way unless our security is at risk, the Internet protocol (IP) address used to connect your computer to our servers. 

We also automatically collect certain aggregate information such as pages viewed, areas visited and products purchased. Understanding aggregate information helps create a better shopping experience. Credit card and personal information is always encrypted during electronic transmission to our bank and for its short stay on our servers. This system of checks and balances provide maximum credit card and identity protection.

Cookies are pieces of data that companies such as Amazon.com, EddieBauer.com, and SinclairInstitute.com use to recognize customers when they return. We use cookies to retain contents of shopping carts so when customers return their cart is remembered. Shopping at SinclairInstitute.com requires cookies. Cookies are set on your computer, so check your browser for information about your cookie settings and security.

Why we request birthdays.
SinclairInstitute.com sells products for adults. We require birthdays and use sophisticated age verification software to insure we only sell to adults. If you’ve just moved, our age verification software may not be able to find you. Credit cards provided for age verification are not charged but used temporarily along with a customer’s birthday as a proxy for age verification.

My Account
You may need to change your personal information from time to time. My Account is where you can change your information. Find the My Account link at the top of every page. You can retrieve your account password at anytime by visiting the forgot password page.

Is information shared with others?

Email Addresses
Email addresses are never shared, sold, rented or traded with any company for the purpose of online solicitation.

We never send unsolicited emails. If you would like to subscribe, look for the email subscription box on almost every page. We use a double opt in process, so subscription isn’t final until you’ve clicked on the confirming email.

Unsubscribe from Sinclair’s email list by clicking on the “unsubscribe” button on the bottom of any email, going to My Account and changing your subscription, calling customer service at 1-800-865-9165 or emailing cservice@sinclairinstitute.com. After you unsubscribe, you may receive one or two more emails because email addresses are removed within ten business days.

Postal Mailing Addresses
Like many other catalogs, we occasionally “rent” our postal mailing list to companies that provide goods and services that many of our customers find useful. Those partners rent the ability to send our customers a single solicitation. If you do not purchase from them, you are not on their list and should not be mailed again. If you prefer your name and address not be shared, go to My Account and uncheck the box in the example below:

Receive information from other quality BetterSex partners?
Partner Offers (uncheck this box and your information will not be shared with partners)

Phone Numbers
We use phone numbers to communicate with our customers about their order and we only do that in an emergency.

Third Parties
We may share personal and anonymous information with companies or individuals engaged to help us perform services such as email or web analytics. These companies will only be permitted to use information in the performance of their assigned jobs for SinclairInstitute.com. In rare and special cases, a court may require disclosure of certain personal information.

Receiving Emails
Receiving emails can be a challenge. Some Internet Service Providers filter and may block communication. The best way to insure receipt of our emails is to add our “from” address to your address book:

Add this address to receive emails from customer service.

Does this Policy apply to linked sites?
SinclairInstitute.com contains links to other sites and can not provide warranty for the privacy practices of these other sites.
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