Who is the Sinclair Institute and BetterSex.com?
The Sinclair Institute and our web site SinclairInstitute.com are creations of Townsend Enterprises located in Hillsboroiugh, North Carolina. SinclairInstitute.com is hosted by PHE, Inc., also located in Hillsborough, NC.
Founded in 1991, our mission is to be the best resource for sexual health products for adults who want to improve the quality of intimacy and sex in their relationship.
How can we be reached?
302 Meadowlands Dr.
Customer Service: cs@SinclairInstitute.com
Great Customer Service (email cs@SinclairInstitute.com )
SinclairInstitute.com is committed to great customer service. We review feedback from emails, BizRate Surveys, and phone calls to improve SinclairInstitute.com’s shopping experience. Your feedback informs the next generation of our products. Read current SinclairInstitute.com customer comments.
Information And Identity Protection
SinclairInstitute.com uses secure server technology called a secure sockets layer - a protocol used to transmit private information via the internet. We use strong security measures to prevent loss, misuse and alteration of information. We automatically collect, but do not use any information in an individual way unless our security is at risk, the Internet protocol (IP) address used to connect your computer to our servers.
We also automatically collect certain aggregate information such as pages viewed, areas visited and products purchased. Understanding aggregate information helps create a better shopping experience. Credit card and personal information is always encrypted during electronic transmission to our bank and for its short stay on our servers. This system of checks and balances provide maximum credit card and identity protection.
Why we request birthdays.
SinclairInstitute.com sells products for adults. We require birthdays and use sophisticated age verification software to insure we only sell to adults. If you’ve just moved, our age verification software may not be able to find you. Credit cards provided for age verification are not charged but used temporarily along with a customer’s birthday as a proxy for age verification.
You may need to change your personal information from time to time. My Account is where you can change your information. Find the My Account link at the top of every page. You can retrieve your account password at anytime by visiting the forgot password page.
Is information shared with others?
Email addresses are never shared, sold, rented or traded with any company for the purpose of online solicitation.
We never send unsolicited emails. If you would like to subscribe, look for the email subscription box on almost every page. We use a double opt in process, so subscription isn’t final until you’ve clicked on the confirming email.
Unsubscribe from SinclairInstitute.com’s email list by clicking on the “unsubscribe” button on the bottom of any email, going to My Account and changing your subscription, calling customer service at 1-800-955-0888 or emailing cs@SinclairInstitute.com. After you unsubscribe, you may receive one or two more emails because email addresses are removed within ten business days.
Postal Mailing Addresses
Like many other catalogs, we occasionally “rent” our postal mailing list to companies that provide goods and services that many of our customers find useful. Those partners rent the ability to send our customers a single solicitation. If you do not purchase from them, you are not on their list and should not be mailed again. If you prefer your name and address not be shared, go to My Account and uncheck the box in the example below:
We use phone numbers to communicate with our customers about their order and we only do that in an emergency.
We may share personal and anonymous information with companies or individuals engaged to help us perform services such as email or web analytics. These companies will only be permitted to use information in the performance of their assigned jobs for SinclairInstitute.com. In rare and special cases, a court may require disclosure of certain personal information.
Receiving emails can be a challenge. Some Internet Service Providers filter and may block communication. The best way to insure receipt of our emails is to add our “from” address to your address book:
Add this address to insure delivery.
Add this address to receive emails from customer service.
Does this Policy apply to linked sites?
SinclairInstitute.com contains links to other sites and can not provide warranty for the privacy practices of these other sites.
Copyright Infringement In accordance with the Digital Millennium Copyright Act ("DMCA"), PHE, Inc. have designated an agent to receive notification of alleged copyright infringement occurring on SinclairInstitute.com & SinclairInstitute websites:
PHE, Inc. DMCA Notification Agent
302 Meadowlands Drive Hillsborough,
NC 27278 Phone: 919-644-8100
E-mail: Copyright Agent
Contents of Notice The DMCA requires that all notices of alleged copyright infringement be in writing. For PHE, Inc. to act on your notice, you must be authorized to enforce the copyrights that you allege have been infringed. When informing PHE, Inc. of an alleged copyright infringement, you should:
I. Identify the copyrighted work that allegedly has been infringed. If multiple copyrighted works on a single PHE, Inc. Service are involved, please provide a representative list of such works.
II. Describe the material that is claimed to be infringing and provide sufficient information to permit PHE, Inc. to locate that material.
III. Provide your contact information, including an address, telephone number, and, if available, an e-mail address.
IV. Certify or include a statement that you have a good-faith belief that the use of the copyright-protected material in the manner complained of is not authorized by the copyright owner, the owner's agent, or law.
V. Certify that the information that you have provided PHE, Inc. is accurate. You should attest under penalty of perjury that you are authorized to enforce the copyrights that you allege have been infringed.
VI. Include your physical or electronic signature.
PHE, Inc. may not be able to act on your complaint promptly or at all if you do not provide this information.