Dear Sinclair Family,
Wow, what a difference a couple of weeks make. With all the challenges the world is facing, we wanted to reach out and let you know we are thinking of you, and we hope that you and your loved ones are all safe and well.
Our team, more than 300 strong, will continue to provide unmatched service to our customers, the same as we’ve done for over 12 million satisfied customers worldwide for nearly 50 years.
We are committed to making sure you have an amazing online shopping experience, every time. Our customer service representatives are available 24/7 to answer your questions and attend to your every need. Our fulfillment teams continue to work 3 shifts a day to ensure you get your orders promptly. And our marketing teams continue to bring you exciting new products and incredible deals.
And like other businesses, we are taking extraordinary precautions to keep all of our team members safe, so that we can continue to serve you with the same quality care and commitment to your satisfaction. These include an increased hygiene and cleaning protocol (even though we already keep our building spotless), providing work from home options, staggered work schedules, social distancing, and following all recommendations currently set forth by the CDC and local public health officials.
And don’t forget, our wide array of pleasure products just might be the best antidote for stress and those “stay at home” blues.
We are, as always, here for you. Stay safe, be patient, practice kindness, and look out for one another.
Thank you for being our customer.
Phil Harvey, Chairman and Founder